LONG STORY SHORT:
Does anyone know if Youtube.Jake (firstname.lastname@example.org) is a real Youtube representative?
I received an email from YouTube <email@example.com> , footed as "Youtube.Jake (firstname.lastname@example.org)Sep 10, 2014 11:26:51," saying that my account was going to be suspended in 3 days "due to repeated or severe violations of our Community Guidelines" but doesn't tell me exactly what those are. I reviewed the linked guidelines, and cannot recall a single instance in which I had violated any of them.
It then says,
"Please follow the following instructions to recover your account:
1.Please contact your Account Manager here: redirectlock.com/AccountManage…
2.You have to complete a quick survey to make sure you are human
3.Wait for our email explaining the next steps."
I followed the link and came to a website (screen cap: sta.sh/07mvqw00emv ) that prompted me to either take a survey that my loaner computer fro Fry's Electronics (my laptop is in for repairs) blocks as a suspicious website, or download a number of different programs to "prove that [I am] human" before I can take any other steps to try to save my account. Needless to say, I find that fishy, and even so, I cannot download anything to my loaner computer.
I went into my own Youtube account's Video Manager and it says that I am in good standing in all the listed fields, including Community Guidelines.
I tried contacting Youtube online through their abuse center (s the only place I could find to really contact them), but they are not required to reply back. I am very lost and stressed over the situation. I do not want to loose my account, and do not know what to do.
*cries a little*